Many people agree that our culture is growing more impatient, selfish, disrespectful and ungrateful. Those who haven’t noticed are likely not bothered, and may be contributing to these disturbing tendencies. Not exactly glowing statements on our day and age.
I see these attitudes and behaviors also visible in every corner of the working world, as organizations struggle to keep employees engaged, loyal, civil and productive. Employees have no difficulty pinpointing the things that annoy them, while taking little time to reflect on those that please them. A displeased workforce yields low returns on the skills and experience invested in it.
Traditionally, leaders have been responsible for setting the tone and correcting a culture. Leaders who portray negative behaviors can expect their people to mirror them as well. Leaders who can exhibit positive behaviors make a tremendous difference in how their people respond, relate to each other and enjoy their work. Positive behavior depends on a positive mindset, and the cornerstone of it all is gratitude.
Gratitude vs Ingratitude
Gratitude is the appreciation for being a benefactor of something that has made your life better. It’s also a recognition that generally you didn’t cause it to happen. Gratitude is a thankfulness for what you have, who you are or what opportunities lay before you. It stirs satisfying feelings that are promising, optimistic and calming.
Leaders with gratitude know they’ve been given something from a source bigger than themselves, causing a favorable condition with a lasting effect. This creates a positive mindset that can’t be concealed. That mindset fashions a beneficial outlook, which steers helpful actions. This is the best life enhancing tool for leaders and those they lead.
Gratitude often spurs compassion and kindness toward others. This draws employees and forms their loyalty, trust and engagement. People find these qualities difficult to resist. They want to be around a leader who’s grateful, and in turn become more grateful themselves. The opposite effect is true for ungrateful leaders: they are hard to deal with – people avoid them and have no desire to know them. Ingratitude spreads like a disease, causing the culture to grow toxic.
According to executive coach Christine Comaford in her 2017 Forbes article, Great Leaders have an Attitude of Gratitude – Do You?, a grateful mindset offers leaders a positive emotional reserve that can be tapped when tough situations arise. This is a great tool to help us thrive under pressure and allow us to overcome challenges. Alternatively, ingratitude leads to negative emotions that drag a spirit down. A negative focus doesn’t inspire satisfaction, ideas, solutions or helpful decisions.
Grateful leaders see conditions more positively and experience less stress and fatigue. This allows for a better focus, reason and discernment—in all a healthier leadership. Contrary to this, ungrateful leaders are often burdened with debilitating stress and are more susceptible to burnout. A negative outlook misjudges situations, causing mistakes, missed opportunities and unfortunate responses.