These last few blog posts have been dissecting the elements of trust (Leading with Trust, What Builds Leadership Trust? and 5 Trust Building Skills). If you were to boil down trust to its four most basic and essential components, what would they be? In The Integrity Dividend: Leading by the Power of Your Word by…
I’ve been exploring what builds high leadership trust (Leading with Trust and What Builds Leadership Trust?). Maister, Green and Galford wrote about the elements that build trust in their book The Trusted Advisor (Free Press, 2001). Trustworthy leaders practice and master five key abilities: Listen Well Most leaders only use their listening skills to gather…
In the work I do coaching leaders, everyone purports to have high leadership trust with stakeholders. Surveys, however, show otherwise. The truth is that most leaders could do far more to reinforce an environment of high trust. I think part of the problem is that “trust” is a bit ill-defined and subjective, like “world peace.”…
Are you leading with trust? It is a fact that high-trust organizations constantly outperform others, but oddly enough, few leaders focus on building trust with stakeholders. The leaders I work with are, for the most part, trustworthy. Yet almost everyone could do more to reinforce an environment of high trust in the workplace. There is…
When team members trust one another, engage in healthy conflict around issues, commit to the decisions they make, and hold one another accountable, there’s a pretty good chance they will succeed. And yet… sometimes they don’t. When teams manage the first four dysfunctions of teams that commonly cause project failures, they still might fail. Why…
Accountability is a term that gets overused in the workplace and thus loses some of its power. Here’s a good definition from Patrick Lencioni’s The Five Dysfunctions of a Team (Jossey-Bass, 2002). “When it comes to teamwork, I define accountability as the willingness of team members to remind one another when they are not living…
Dysfunctional teams cannot be blamed for all business failures, but they play a major role in unsuccessful projects and missed goals. In his acclaimed bestseller, organizational consultant Patrick Lencioni identifies The Five Dysfunctions of a Team: Absence of trust Fear of conflict Lack of commitment No accountability Lack of attention to results No team functions…
When teams avoid conflict at all costs, it actually impedes their effectiveness. A survey found that 91 percent of high-level managers believe teams are the key to success. But the evidence doesn’t always support this assertion. Many teamwork-related problems remain hidden from view, including fear of conflict – the second dysfunction of Patrick Lencioni’s The…
A PricewaterhouseCoopers study of 200 global companies across various sectors―involving more than 10,000 projects―found less than 3% successfully completed their plans. Similar research reveals 60%–70% project failure rates. In the United States alone, IT project failures cause estimated losses of up to $150 billion per year. Dysfunctional teams cannot be blamed for all business failures,…
Managers who have coaching conversations with their employees have staff who are more engaged in their work. From what I’ve observed in my work in organizations, many managers skip coaching because it involves more time and thought. However, with a coaching conversation checklist, it’s easy to stay in coaching mode and it doesn’t take more…